Refund policy

• 30-day return window for new, unused items in original packaging 

• No restocking fee for returns in brand-new, resalable condition 

• Customer pays shipping for non-detective returns.  We will provide a prepaid shipping label for items that are defective, damaged in transit, or a result of an error on our end 

• A 15% restocking fee may apply to incomplete, used, or otherwise unsellable returns (heavily damaged/used items may be refused) 

• Refunds are typically processed within 7-10 business days after inspection  

• Returns are accepted within 30 days of delivery (return must be requested within this window)

• Items must be in brand-new, resalable condition with all original packaging, accessories, manuals/documentation, and tags 

• Returns received in unsellable condition (e.g., missing parts, signs of use/installation, or damage) may be subject to a 15% restocking fee, partial refund or returned to you 

• Returns without a Return Authorization (RA) number may be delayed or refused

1. Contact us within 30 days of delivery:

• • • Email: support@shipsound.com with your order number, item(s), and reason for return

2. We’ll provide an RA number and return instructions (usually within 1-2 business days).

3. Pack securely:

• • • Place original product packaging inside a sturdy shipping box.
    • Do not apply labels/tape directly to the manufacturer's product box (except for oversized items).
    • Write the RA number clearly on the outer shipping box and ship to the provided address
    • Please keep your return tracking number until your refund is completed

• Wrong item received (our error): Choose one:

  • Replacement: We'll ship the correct item ASAP and provide a prepaid return label for the incorrect one (no cost to you). 

  • Full refund: We'll issue a full refund once the incorrect item is returned (prepaid shipping label provided). 

• Damaged in transit: We'll handle any carrier claim, then replace or refund fully.  No cost to you for return shipping. 

• Defective products (within 30 days): After quick troubleshooting, we'll replace or refund. No cost to you for return shipping 

• Items over 30 days from delivery 

• Opened/activated/downloaded software, electronic charts, or mapping products. 

• Opened/registered safety beacons, EPIRBs, or PLBs 

• Installed, mounted, wired, programmed, cut, or used items (e.g., transducers, radars, audio equipment, radios, lights, cameras, electrical/charging components, or MOB devices). 

• Non-defective returns: Customer pays return shipping; original shipping is non-refundable. 

• Defective, damaged, or our error: 

  • We cover return shipping (via prepaid label) - no restocking fee 

• Restocking/processing fee: A 15% may apply if a return is incomplete, shows use/installation, or is unsellable but accepted. Heavily compromised items may be refused and shipped back at your expense.

• Treated as a return: Must meet eligibility (new/resalable condition).  

• Refund issued minus original + return shipping costs (no restocking fee if resalable). 

• Issued to original payment method for eligible returns (minus any non-refundable shipping/fees) 

• Processed within 7–10 business days after receipt and inspection (bank posting may take longer)

• Courtesy returns outside policy may receive store credit at our discretion

• Contact the manufacturer directly (info in documentation or manufacturer website) 

• Email us at support@shipsound.com and we’ll gladly assist in coordinating support or troubleshooting.